Shipping Information

Processing Time
All orders are processed within 1-3 business days after payment confirmation. Orders placed on weekends or holidays will begin processing the next business day. During sale periods and promotional events, processing may take 2-5 business days.

Shipping Methods
We offer several shipping options to meet your needs:

  • Standard Shipping: 3-7 business days
  • Express Shipping: 2-3 business days
  • Overnight Shipping: 1 business day (order by 12 PM PST)
  • International Shipping: 7-21 business days

Shipping Costs
Shipping costs are calculated based on:

  • Package weight and dimensions
  • Shipping destination
  • Selected shipping speed
    Free standard shipping is available for orders over $75 within the United States.

Order Tracking
Once your order ships, you will receive a confirmation email with tracking information. You can also track your order by logging into your account on shopdeijistudios.com and viewing your order history.

International Shipping
We ship to over 60 countries worldwide. International customers are responsible for:

  • Customs fees and import duties
  • Taxes and other charges
  • Providing accurate customs information
    Delivery times may vary due to customs processing.

Shipping Restrictions
Some items have special shipping requirements:

  • Fragile items require special handling
  • Oversized items may incur additional fees
  • Certain locations may have restricted items
    These restrictions will be indicated during checkout if applicable.

Multiple Item Orders
Items from the same order may ship separately if they are coming from different warehouse locations. You will receive separate tracking numbers for each shipment.

Address Accuracy
Please ensure your shipping address is correct before completing your order. We are not responsible for orders shipped to incorrect addresses provided by customers. Address changes after order placement may not be possible.

Shipping Delays
During peak seasons or unexpected circumstances, shipping carriers may experience delays. Factors that may affect delivery times include:

  • Weather conditions
  • Carrier volume
  • Customs processing (international orders)
  • Other unforeseen circumstances

Undeliverable Packages
Packages that are returned as undeliverable will be refunded minus original shipping costs. Additional shipping fees will apply for reshipment to a corrected address.

Missing Packages
If your tracking information shows delivered but you haven’t received your package:

  • Check with household members and neighbors
  • Look around your delivery area
  • Contact your local post office
  • Wait 48 hours as packages may be mis-scanned
    If the package remains missing, contact us through shopdeijistudios.com after 48 hours.

Signature Requirements
Signature confirmation is required for all orders over $200. For orders under $200, packages may be left at the delivery address at the carrier’s discretion.

Holiday Shipping
During holiday periods, we recommend ordering early to ensure timely delivery. Specific holiday shipping deadlines and cut-off dates are posted on shopdeijistudios.com throughout the year.

Special Handling
Some items require special handling:

  • Artwork: Additional packaging and handling time
  • Fragile items: Extra protective materials
  • High-value items: Signature confirmation required
  • Temperature-sensitive items: Expedited shipping recommended

Shipping Carriers
We partner with multiple carriers including USPS, UPS, FedEx, and DHL. Carrier selection is based on your location, shipping method, and package characteristics.

Questions
For any shipping-related questions, please contact us through the form on shopdeijistudios.com. Include your order number for faster assistance. Our customer service team is available Monday through Friday, 9 AM to 6 PM PST.