Return Policy
Return Timeframe
We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be unused and in the same condition that you received it, with original tags attached and in its original packaging.
Non-Returnable Items
Certain types of items cannot be returned:
- Intimate apparel or swimwear
- Customized or personalized products
- Final sale items (clearly marked)
- Gift cards and digital products
- Products without original tags
Return Process
To initiate a return, please follow these steps:
- Log into your account on shopdeijistudios.com
- Navigate to your order history
- Select the item(s) you wish to return
- Complete the return request form
- Print your prepaid return label
- Package items securely and attach the label
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service as we cannot guarantee receipt of returned items.
Refund Processing
Once we receive and inspect your return, we will process your refund within 5-10 business days. The refund will be issued to your original payment method. Please note that original shipping costs are non-refundable.
Exchanges
We currently do not offer direct exchanges. To exchange an item, please return the original item and place a new order on shopdeijistudios.com.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery through our contact form on shopdeijistudios.com. We will cover all return shipping costs for damaged or defective items.
International Returns
International customers are responsible for any customs duties, import taxes, or additional fees associated with returns. Return shipping costs for international orders are the responsibility of the customer.
Return Status
You can check the status of your return by logging into your account on shopdeijistudios.com and viewing your return history in the order section.
Store Credit
You may choose to receive store credit instead of a refund to your original payment method. Store credit never expires and can be used for future purchases on shopdeijistudios.com.
Late Returns
Returns received after 30 days of delivery may be denied or subject to restocking fees at our discretion. Please contact us through shopdeijistudios.com if you need to request a late return.
Return Packaging
We recommend using the original packaging for returns. If the original packaging is not available, please ensure items are securely packaged to prevent damage during transit. Returns sent to incorrect addresses may experience processing delays.
Questions
If you have any questions about our return policy, please contact us through the customer service form available on shopdeijistudios.com. Our customer service team typically responds within 24 hours on business days. Please have your order number ready when contacting us for faster assistance.